hinch
27-05-2008, 15:41
A true story...
http://www.furious-angels.com/imagehosting/156471a13dc4bc65.jpg
OK so this isn't really an FA news or division related post but more of a whine/rant from me. I just felt that this level of incompetence from an international company required some publicity.
Lured back to planetside by the free time and the server merge I've been playing it on an off for the last month and abit.
Yesterday my free time expired so I attempted to sign up for a months subscription. Usually a trivial issue and taking less than a minute to complete.
However in the time since I last paid for a SOE game they have seen fit to update their Station account management pages for extra "security" by adding in a secret question. Fairly straight forward and standard on most sites these days with one exception.
My account is so old that I don't have a question set and the dropdown list on the page is blank due to a bug in their system and so not displaying the options and not allowing me to set a question.
I quickly fill in a support ticket asking them to set a question for me or resolve the bug so I can give them some money.
Now at this point your probably thinking nice and simple any company would be happy to take some money off someone.
Not so in SOE's case in fact they really really really DON'T want my money.
They've asked me to confirm several details of my account which I have multiple times now and still they claim they are unable to make changes to my account as I cannot supply them with the correct credit card details as used on their system.
Now here's the really funny part.
When you log into the station page it stores payment details and so a quick check confirms they have stored my debit card details NOT my credit card details. Having confirmed my debit card details with them they also claim these details are incorrect and don't match whats on their system. This is after I've logged in and confirmed they ARE correct and DO match whats on they're system.
It's currently at the stage I've actually had to send them scan's of my cards and even my drivers license to confirm who I am even though ofc I've already confirmed all the details once for them and they're infact emailing me on my hinch[@]furious-angels.com email address which ofc nobody but me has access to and has infact been my email address for near on 10 years now.
Am I the only one spotting the issues here? or are they really that fucking obvious to everyone else apart from SOE.
Right and here's the icing on the cake to really really make this amusing.
I walked into my bank 3 days ago handed over my cash card and told them to give me £20k. Which they did in less than 10 minutes. With no proof of ID no passport, no drivers license, no nothing just me, my cash card and a signature.
Yet I can't even get a company to let me GIVE them £8 a month for a fucking online game that tbh makes less money for SOE a year than I probably spend on cars a year.
:wank:
</rant over>
http://www.furious-angels.com/imagehosting/156471a13dc4bc65.jpg
OK so this isn't really an FA news or division related post but more of a whine/rant from me. I just felt that this level of incompetence from an international company required some publicity.
Lured back to planetside by the free time and the server merge I've been playing it on an off for the last month and abit.
Yesterday my free time expired so I attempted to sign up for a months subscription. Usually a trivial issue and taking less than a minute to complete.
However in the time since I last paid for a SOE game they have seen fit to update their Station account management pages for extra "security" by adding in a secret question. Fairly straight forward and standard on most sites these days with one exception.
My account is so old that I don't have a question set and the dropdown list on the page is blank due to a bug in their system and so not displaying the options and not allowing me to set a question.
I quickly fill in a support ticket asking them to set a question for me or resolve the bug so I can give them some money.
Now at this point your probably thinking nice and simple any company would be happy to take some money off someone.
Not so in SOE's case in fact they really really really DON'T want my money.
They've asked me to confirm several details of my account which I have multiple times now and still they claim they are unable to make changes to my account as I cannot supply them with the correct credit card details as used on their system.
Now here's the really funny part.
When you log into the station page it stores payment details and so a quick check confirms they have stored my debit card details NOT my credit card details. Having confirmed my debit card details with them they also claim these details are incorrect and don't match whats on their system. This is after I've logged in and confirmed they ARE correct and DO match whats on they're system.
It's currently at the stage I've actually had to send them scan's of my cards and even my drivers license to confirm who I am even though ofc I've already confirmed all the details once for them and they're infact emailing me on my hinch[@]furious-angels.com email address which ofc nobody but me has access to and has infact been my email address for near on 10 years now.
Am I the only one spotting the issues here? or are they really that fucking obvious to everyone else apart from SOE.
Right and here's the icing on the cake to really really make this amusing.
I walked into my bank 3 days ago handed over my cash card and told them to give me £20k. Which they did in less than 10 minutes. With no proof of ID no passport, no drivers license, no nothing just me, my cash card and a signature.
Yet I can't even get a company to let me GIVE them £8 a month for a fucking online game that tbh makes less money for SOE a year than I probably spend on cars a year.
:wank:
</rant over>